Our Code of Conduct

FEEDERLiNX

At FeederLinx, we are committed to maintaining a professional, ethical, and respectful environment for all customers, partners, and employees. We adhere to high standards of integrity, service, and safety. The following Code of Conduct outlines the behaviors and practices expected from all users of our website and services.

1. Respectful Communication

  • Professionalism: All communication through our website should be conducted in a professional and courteous manner.

  • Respect: Treat all individuals, regardless of background, identity, or position, with respect. Offensive language, harassment, and discrimination of any form will not be tolerated.

  • Clear Communication: Provide clear and accurate information regarding services, inquiries, and transactions. Misleading or deceptive communication is strictly prohibited.

2. Safety and Compliance

  • Safety Standards: We prioritize the safety of our employees, customers, and the global community. All users must adhere to safety protocols and guidelines in relation to shipping containers and cargo handling.

  • Regulatory Compliance: Our services must comply with local, national, and international shipping regulations. Users must not engage in any activity that violates these laws.

  • Environmental Responsibility: We are committed to minimizing our environmental footprint. All users should strive to comply with our sustainability initiatives and refrain from actions that harm the environment.

3. Data Privacy and Security

  • Confidentiality: Users must respect the privacy of others. Any sensitive information shared with or obtained from the website must be kept confidential.

  • Compliance with Privacy Laws: All personal data provided by customers will be handled in accordance with relevant privacy laws and our privacy policy.

  • Security Measures: Users must not attempt to compromise the security of the website or any systems related to container shipping services. Hacking, data breaches, and other malicious activities are strictly prohibited.

4. Fair Practices

  • Honest Representation: All users, including customers, vendors, and partners, must represent themselves honestly and accurately on the website.

  • Transparent Transactions: We strive to maintain transparency in all business transactions, including pricing, shipping schedules, and service terms. Customers and partners are expected to honor their commitments.

  • No Unlawful Activities: We do not support the use of our services for illegal or unethical activities, such as trafficking, smuggling, or any other illicit purposes.

5. Intellectual Property

  • Respect for Intellectual Property: Users must respect intellectual property rights, including copyrights, trademarks, and patents associated with the website, our services, and any materials used by FeederLinx.

  • Content Use: Any use or reproduction of content from our website, including images, logos, and text, must be authorized by FeederLinx and comply with copyright laws.

6. Customer Service and Support

  • Timely Responses: We are committed to responding to inquiries in a timely and helpful manner. Users should expect professional support for issues related to shipping, tracking, billing, and other services.

  • Complaint Resolution: In case of a dispute or complaint, all parties are encouraged to engage in constructive dialogue. Our company will work to resolve issues fairly and in accordance with our policies.

7. Commitment to Improvement

  • Continuous Improvement: We welcome feedback from customers and partners to improve our services. Constructive suggestions, recommendations, or critiques are always appreciated.

  • Adaptability: We remain adaptable and strive to evolve with changes in the container shipping industry, embracing new technologies and best practices to enhance service quality.

8. Accountability

  • Compliance with the Code: All users of our website and services are expected to follow this Code of Conduct. Failure to do so may result in actions ranging from a warning to suspension or termination of services, as appropriate.

  • Reporting Violations: If you observe any violation of this Code, please report it promptly through our designated channels. We are committed to addressing concerns promptly and appropriately.

By using our website and services, you agree to abide by the terms outlined in this Code of Conduct. We appreciate your cooperation in maintaining a safe, respectful, and professional environment for all.

For more information on our policies, please refer to our Privacy Policy, Terms and Conditions, and other relevant documentation.